I am using MYOB in the cloud. My invoices are sent direct to clients by email however I have no record of these emails being sent. Why are these emails not showing in my sent emails? Is there a way to set this up? Help please!
Hi, @Maxma
Thank for your post.
If you wish to know if an invoice has been sent, you can check the Activity History of the invoice. From there, you should be able to see if it's sent. To do this, kindly open the invoice and then select Activity History. Please let us know how it goes on your end.
Best regards,
Doreen
Hi @Josie,
Totally get where you're coming from with this feedback. Right now, there aren’t any known email issues on our end. Best bet is to give sending the email another go and see if that sorts out the activity history.
If things still aren’t updating after that, I recommend reaching out to our team, we're happy to dig a deeper for you. You can pop a support request through MyAccount, or chat to us live via our virtual assistant, MOCA.
Regads,Genreve
This is happening to me too. Activity history doesn't show it is emailed either. Also went into sales register and it is just blank not working at all! This program is becoming a joke at end of month I am being paid to just sit here because nothing works properly .Myob need to stop selling this service when they cannot provide to the clients they already have. So frustrating. I cannot get through by phoning them either!
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