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Changing Payment account - greyed out

JO198

Hi,

I need to change a payment on an invoice. The invoice was incorrectly allocated to to the wrong deposit account and when I go in to change it, it is greyed out. The period is NOT locked.

I need to change the Deposit to Account: (from Westpac to CBA).

Please see photo

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JO198

Hi Genreve,

Unfortunately when I go to delete the payment that is also greyed out. Is there there a setting I have to change or unlock to delete this payment?

It is not in a locked period.

Thank you

Genreve_S

Hi @JO198,

Thank you for your active participation in our forum and for providing a detailed screenshot of your issue.

I understand that you're looking to amend the bank account where a payment was recorded. I regret the delay in responding to your query. Unfortunately, our application does not currently support the modification of the bank account linked to a created payment. The system is designed such that you would need to delete the existing payment and recreate it with the correct bank account details. If your preferences are set so that you can edit a transaction, you can easily delete and recreate this transaction.

Please do not hesitate to reach out if you need further assistance with this process.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve