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MYOB Teams not transferring activities, jobs & customers entered in the timesheet

DJC_Cate

When an employee enters a timesheet in the app with an activity, job & customer selected and it is approved when it appears in MYOB time billing the activity, job & customer do not come across. All other data does. How do we fix this?

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Isaiah_C

Hi @debtw,

It's a bit a letdown when the info doesn't carry over to timesheets for billing! While it's not available just yet, it's a great idea and we'd love for you to share it on our Ideas Board here: MYOB AccountRight Ideas Exchange | MYOB Community.

Regards,

Sai

Thanks Earl,

I can see that employees can enter in that information but it doesn't export over to the timesheets, making it useless for time billing purposes

Isaiah_C

Hi @Dee401,

Yes, that's right. The MYOB Team app records total hours worked but doesn't break them down into specific tasks or activities within the shift. When it comes to approved hours, the information in MYOB Team won't be automatically included in the pay run. If you need to allocate hours to different jobs, you'll need to do that manually before processing payroll.

Regards,

Sai

Dee401

Hi Doreen,

So I think I have the same question .... do you mean that the MYOB Team app can only capture a full shift hours; say 8hrs in total but can not capture the activities completed within those 8 hours? (ie 2 hrs to client A install a door, 4hrs to client B fixing gyprock and 2hrs to workshop activities??)

Kind regards,

Deanna

DJC_Cate

Hi Doreen,

Here is an example. So I submit time as an employee in the MYOB Team App selecting an activity, job & customer. I then approve it in the MYOB Team Portal (where it does not show that information which I would actually be required to review prior to approving as a mananger) and when I go into AccountRight the timesheet does not have that information available either.

Screenshot 2024-03-12 104153.png Screenshot 2024-03-12 104251.png Screenshot 2024-03-12 104403.png

Doreen_P

Hi, @DJC_Cate

Thanks for your post.

When entering activities in a timesheet, it can only have the hours worked. In your case, please send us a screenshot of the time when an employee was able to enter a job and customer. This will help us assist you efficiently. Make sure to remove any sensitive information before posting in the Forum.

Best regards,

Doreen