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AccountRight Crashes When Exporting Purchases

CropServ

In AccountRight, am exporting purchases (item purchases), separating using Tabs (include field headers). Each time I have tried to Export MYOB crashes. Have tried both online and on desktop.

Have attached the ErrorLog - tried to export 3 times on Library desktop and 2 times Online last Friday and 1 time this morning on desktop.

MYOB Error Msg.png

errorLog.txt

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Accepted answers

CropServ

Hi Gavin

In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

Clearing the MYOB cache did work and I could export.

Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

What do I need to do to get the script run on our file?

Thanks for your help.

Michaela

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CropServ

Hi Gavin

Thanks for your reply.

The file size is 4185408KB in the Library, so just of 4 GB.

Thanks for the link. Is there any way we could purge the transactions ourselves?

Regards

Michaela

gavin12345

Hi @CropServ

The error message you are getting indicates that the file might be over 4 GB in size (max file size).

Is your file online or offline. If offline check the file size in Library. If online try to make a backup and restore locally to check file size.

Note this company MYOX Services can reduce your file size by purging data if this is the issue.

Regards

Gavin