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Ostendo Account Right Cloud Version Issues

Steve-Shakanda

Having issues with transactions not flowing from Ostendo to MYOB AccountRight - Cloud version, since possibly yesterday (6/3/24) - anyone else having these issues also?

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gavin12345

Hi @CW11

There are numerous reports of authentication issues affecting API access at the moment. MYOB seemed to have changed something without advising developers. If you are getting an authentication error, either MYOB need to fix their API or Ostendo might again have to fix their code as was done in the past (see history).

If you are not experiencing an authentication error, it might be that your file is too big and may need to be reduced (purged). From reports once file hits a certain size, transactions can no longer flow via the API. Get in touch with MYOX Services is file is large and needs a purge.

Regards

Gavin

CW11

Hi, I am having the same issue with transactions not flowing from Ostendo to MYOB AccountRight Cloud version. How do I resolve this issue?

Karen_Steyn

You are posting in the MYOB Advanced community under Advanced: Finance - AccountRight users would not be subscribing to this channel or looking at this Board.

Steve-Shakanda

In the absence of a solution from MYOB, the Ostendo developers have now modified the Accounting Integration Script to connect and authenticate to MYOB A/R Cloud in a slightly different manner. Through their own investigations, it appears that MYOB may have changed something around their authentication process. The Ostendo developers have modified their Accounting Link script to accommodate this therefore allowing us to get around the current problem.

In order to resolve this at each Ostendo site, we would ask you to follow the steps below:
(NB: This only applies to sites integrating to MYOB AccountRight - Cloud)

From the General Settings Screen (File -> Financial Configuration -> General Ledger Settings) press the 'Update' button to download and install the latest script version 3.60
Once the script has been loaded, then press the 'Connect' button to check the connection is working.
If it does not Connect, then please press the 'Setup' button to re-establish the link. (NB: You will need the MYOB Login Username and password for this process)

I have followed this information which updated the General Ledger Settings, but it has not initiated a batch run for everything completed since 5/3/24 @ 4:40PM from Ostendo into MYOB!! HELP NEEDED ASAP!

Steve-Shakanda

Also get this error when trying to connect to Account Right Live Cloud (attachment).

Ostendo GL check.JPG