Error message: You have indicated that the transaction is to be paid electronically. All electr ...

JRW

onic payments must contain Statement Text.

I am trying to change a purchase Order to a Bill and am receiving the following Error message:

 

You have indicated that the transaction is to be paid electronically. All electronic payments must contain Statement Text.

 

This is confusing to me as:

a.  we never use eletronic payment, and there is nowhere that I have selected electronic payment for either this Supplier or this Order

b. I am not trying to make a payment, but simply trying to change it from an Order to a Bill.  It has already been paid in full prior to the receiving the items.

 

I can't work out how to get past this error and record the Order as a Bill.

 

Princess_R

Hi @jrw,

 

Thank you for your post.

 

The error message you're receiving usually happens when you spend money and pay bills. In your case, it seems like this error might be due to a setting in the system that's incorrectly indicating that the transaction is to be paid electronically. This could be a more complex issue that requires further investigation. I'd recommend checking the settings for the supplier and the order to ensure that electronic payment is not selected. Additionally, to prevent this error, check which account has been set up as your bank account for electronic payments by going to Setup >> Linked accounts.

 

Please let me know if you need further help.

 

Cheers,

Princess