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Overdue invoice - showing 1c owing

IdaS1

I have a couple of invoices showing there is 1c overdue, however when opening the invoice, there is $0 outstanding, client has paid in full. Can you please help and advise how we can remove fix this so that it's not showing in our reports ie. ageing receiveables.

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Doreen_P

Hi @IdaS1,

Thank you for sending the requested screenshots.

Could please clarify that these invoices are either showing as overdue or Over paid but the due amount is 0.00? If so, are you able to delete the payment against the invoice and then re apply the payment but make sure that there is notes in the notes field of the payment. Does this close off the invoice? This happens when a payment applied without notes against an invoice has caused this.

Please let us know how it goes on your end.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

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IdaS1

Hi Doreen

Here is an example of one of the invoice transactions - all 3 invoices in question are from our USD account. Thanks

Doreen_P

Hi, @IdaS1

Thanks for your post.

Could you please provide us with a screenshot of the actual invoice(s) in question, along with any relevant activity history showing that the payment has indeed been made? This will enable us to investigate the issue more thoroughly and provide you with the appropriate assistance. Make sure to remove any sensitive information before posting in the Forum.

We are looking forward to your response.

Best regards,

Doreen