Error 4077 - Import / Export

Question

Hello,

Good afternoon,

We too are having the errors relating to error 4077 when Importing an Item update.  Can you please run the script on the Data file to repair this as soon as possible.

Thanks for any help.  Please let me know if you need any further details.

Ben

File is online

Serial - 1459

File id - 1

gavin12345 · Answer

Hi @BalancedRes

The hot fix tool is for a specific problem related to the licence, not Items, so it won't help.

Everytime you add a new item, error 4077 will re-occur - as it is caused by a coding bug in MYOB - which they won't fix. File Utility MYOX has a function to fix the error. There is a once off fee.

Regards

Gavin

Princess_R · Answer

Hi @BalancedRes,

Thank you for your post.

This type of error requires a fix script from our team, but in the meantime, you could give the AccountRight hot fix tool a shot to see if it clears up the issue.

I've already made an attempt to apply the fix to your file. What you can do next is log out and clear your AccountRight Cache, then log back in. If the issue persists after the fix I've applied, please ensure that all users of the file have logged out. Then, feel free to reach out to us again so I can step in and process the fix for you.

Feel free to create a new post again if you need further help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

BalancedRes · Answer

Hi Doreen,

Thanks for the effort but this has not worked for us.  We still have the error 4077 when reimporting data.

We have 8-10 concurrent users so it took me a while to coordinate everybody out of the data file.

Can I possibly have a link to the offline update tool so I can attempt to fix an offline backup or is there another option?

Thanks.

Ben