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login bug

Totallynuts

Hi, when log into AccountRight and put my email address I am unable to get to the netx step to put my password. It stays like that for a minute or 2 then I get a different screen where I am able to put the password. Please see images. Not a problem really, but I have to wait everytime before I can access my accounts. Sometime quite annoying. Still happens after reinstalling. Any suggestions for what I could about that? Thanks! Screenshot 2024-04-04 084020.png Screenshot 2024-04-04 084139.png

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InTuneMusic

I have this same issues.

Happen around the March Update and it is a pain to login every day!

Please fix this issue

https://community.myob.com/t5/AccountRight-Getting-Started/Can-t-Login-Hang-Freeze/m-p/865644/highlight/false#M110303

Lynch

I reset my password and have gone in to deselect 2FA and reselect email 2FA. I'm being sent an email with a link Add 2FA to your MYOB account but when I click on the link it takes me to Keep your account safe page when I select Use email instead it logs me out of the page and take me to https://www.myob.com/au

Earl_HD

Hi @Lynch, and @Totallynuts,

Thanks for your posts. After conducting some investigation, we can resolve this by resetting your password or your 2FA. You can proceed to these help pages to initiate the reset for your password or your 2FA. Changing and resetting user passwords and Reset your security in My Account.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Totallynuts

Hi Earl, thank you for your reply. I am talking about the accountright application on my windows pc. not the browser version. In my first screen shot the title is enter you password yet the input field displayed is the email one. Then after some time it switches to the other screen (second screen shot). Like I said its not stopping me from accesing my company file. Its only annoying that I have to wait sometimes for a minute or 2 to be able to enter my password.

Regards,

Seb

Earl_HD

Hi @Totallynuts,

Thanks for your post. There are two password points to consider when logging into an online AccountRight company file.

AccountRight Live login: This requires your my.MYOB account details, such as your email address and password. If your AccountRight Live login is saved (indicated by "Signed in..." at the bottom of the application window), you won't be prompted for this login when selecting the company file; you will be automatically signed in.

Company file login: This involves your User ID and password. If you have linked your User ID to your my.MYOB account via Setup > User Access or through the Company file login window, you won't need to enter this information when opening the file.

After logging into your AccountRight company file, I suggest clearing your browser's cache and history to prevent potential software discrepancies.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl