Old sales invoices appear in ledger

Question

We found about 100 postings, all dated 2/4/2024 from year 2017 on our sales ledger. All of them had a zero balance as they have been dealt with back in 2017/18 FY. I am bewildered how these old sales Invoices can suddenly turn up in Myob. It is not even possible to get reports with such old data. Can somebody please enlighten me what could have happened?

Gabriela123 · Answer

Princess, I have followed your instructions but unfortunately the old invoices are still there. I have submitted a support request and are waiting on their reply. Thank you for trying to help. Gabriela

Princess_R · Answer

Hi @Gabriela123,

Thanks for your response.

I've tried to reset your file. Could you please log out and clear your AccountRight cache before logging in again? If the past invoices are still visible, we might be dealing with a more intricate issue that will require further examination and a screenshot for better understanding. I suggest you connect with our virtual assistant, MOCA, on our website or submit a support request through My Account.

Feel free to create a new post again if you need further help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

Gabriela123 · Answer

Hi Shella,

thank you for the tips. I have not migrated anything or uploaded an older backup file. But I did check the Journal Security Audit report where I found out that the administrator (that would be me) has apparently added a large number of files (sales invoices from seven years ago which have been closed). I am puzzled as how that could be as I am certain that I did not upload anything at all. Has that ever happen to anyone else?

Thanks for trying to help.

Gabriela