Debtor not showing on online version but is on desktop version of AR

Question

Why would you not be able to find a matching debtor on the online version but you can on the desktop version?  Had to apply a payment that did not exist on the online AR as opposed to the online desktop version which had the invoice available to apply.

thank you in advance!

Doreen_P · Answer

Hi @Domster,

Thank you so much! Please feel free to create a post again if you encounter any issues in the future. We are here to assist!

Best regards,

Doreen

Domster · Answer

thank you Doreen, If I come accross another one I will, sorry, completed that particular one

Doreen_P · Answer

Hi @Domster,

Thanks for your post.

Kindly provide us with more details regarding your concern. If you can provide screenshots of the window where you can see the debtor in desktop version and a window in browser version where you cannot see the debtor. Make sure to remove any sensitive information before posting in the Forum.

We're looking forward to your response.

Best regards,

Doreen