Error Message when printing Purchase Open Bills Register

Question

I keep getting an error message "there's no information to display.  Try changing the filters and then run the report" every time I try to print the Purchase Open bills register.  The invoices are not professional or misc invoices.  This issue only started 2 weeks ago as previously I had no problems printing the register.  Is there a fix for this issue?

Thanks

Doreen_P · Answer

Hi @csp,

I'm sorry that the resolution provided above still didn't work on your end. With that, I was able to notify the relevant team regarding the issue you are experiencing when printing the Purchase Open Bills Register report. While I don't have a specific timeframe for when this will be fixed, rest assured that the team is looking into it. I truly appreciate your patience with this.

Best regards,

Doreen

CSP · Answer

Hi Doreen,

I am only trying to print the Purchase Open Bills Register for one supplier at a time and both invoices are "service".  I also am getting the error message when trying to run the report that you have suggested.

Doreen_P · Answer

Hi @csp,

We truly appreciate the effort to change the layout type to service and item. We are aware that with the Purchase Register Detail report, kindly double check if there's any purchase order has a layout type as Professional or Miscellaneous during the reporting period, it would cause the error. If none and the error persists, please let us know and I will have your issue relayed to the relevant team to notify them.

We're looking forward to your response.

Best regards,

Doreen