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Helpful post has been hidden

RichD

One of my posts has been hidden or deleted. It has lots of useful informaiton on a very frustrating issue. Can a moderator advise why it's removed please?

https://community.myob.com/t5/A2023-ARCHIVE/Create-new-MYOB-user-amp-use-previous-generic-email/m-p/805105#M102819

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Accepted answers

Doreen_P

Hi @RichD,

Thank you for following up and sorry for not providing the correct answer in our first response.

I can confirm that this thread was archived because the 'accepted solution' in this thread was a request to move the conversation to a private message. Given that you circled back with valuable information later in the thread, we can definitely see it is worthwhile remaining as a public post, and this has now been returned to a visible state for you and others in the community.

We have also updated your final response as the accepted solution for the thread.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

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RichD

Thanks Doreen :-)

Doreen_P

Hi @RichD,

Thank you for following up and sorry for not providing the correct answer in our first response.

We have also updated your final response as the accepted solution for the thread.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

RichD

Hi Shella,

Thanks for your response. When I click the link it says:

Access Denied

You don't have access to this resource. It's likely that the page you're trying to access has been archived or that it's part of a private board.

You can see it becuase you're a Moderator. Why has it been hidden from regular users?

The issue is not resolved. It's an ongoing issue & that post describes a work around.

Shella_A

Hi @RichD,

Thanks for your post. I've looked into the link you have provided, and I am able to see the thread completely, and I can see that the issue was resolved by assisting you via private message. However, I couldn't find any specific details about a post of yours being hidden or deleted. It's possible that the post may have been removed due to a violation of community guidelines or a technical issue.

Please also note that any message in the forum that has personal details or the company's account information will automatically be hidden or deleted from the post or thread to protect the user's security.

Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our virtual assistant, MOCA, through this link: myob.com/support, for prompt support.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella