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Bank feed still not working

Woodsy4

Hi,

I have had an issue for weeks now where the bank feed has been activated and the balance is coming through correctly, but no transactions are coming through. I have a ticket 0168017 from the 9 April for the issue to be looked into.

I will be going on leave soon and need this issue sorted for the person taking over.

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Accepted answers

Isaiah_C

Hi @Woodsy4,

Thank you for the post. We have relayed the information to our bank feeds team. They are now checking on this and they might send you an email in regard to this issue. Rest assured that we are working on this to resolve it as quickly as possible.

Kind regards,

Sai

All comments

Princess_R

Hi @naingaung8,

Thanks for checking in! So far, there aren’t any reported delayed feeds for Westpac. If nothing shows up by the end of today though, please pop in a support ticket via My Account so our team can dig into what’s going on. You can also keep an eye on our Bank Feed Updates page for any announcements, just in case a known issue gets reported.

Cheers,

Princess

naingaung8

Hi, I have issues for bank feeds for 14/04 this morning, Westpac? anyone has the same issue?

KyleeB1

this hasn't worked for us over the last couple of days either.

Umarrett

Apparently there is an issue but you can get it manually click on "Get Bank Transactions" and enter your credentials.

KyleeB1

Yes, we have had this issue for a couple of days now.

Earl_HD

Hi @Umarrett,

Welcome to the Community Forum!

If your bank feeds aren’t updating, you can contact your bank to check if there’s an issue on their end. I also recommend reaching out to our virtual assistant, MOCA. It’s designed to help with issues like this, so give it a try! You can interact with MOCA at myob.com/support for any queries or assistance. If MOCA can’t resolve the issue, our live chat team is available to assist further.

Regards,
Earl

Umarrett

My Bank feed is not updating in the morning since 10/09/2024. Anyone else have this issue?

Woodsy4

Hi Doreen,

Thanks for looking into this.

I did send the statements, but was never informed of any issue with the quality of the screenshots.

I have sent them to Princess again via PM.

Doreen_P

Hi @Woodsy4,

Thanks for following up on this.

As per checking the case number, we emailed you on 11/04/2024 requesting another screenshot of the bank statements as the first one is a bit blurry on the end of the team who's handling your concern. Kindly reply to that email with the screenshot. Please ensure to the include the bank statement from March 22 to present.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen