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sales invoice template error message An unrecognised error occurred - FormTemplateSettings_Busin ...

Bigred2

essDetailsOptionNotExists

When trying to save a template this error message comes up

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Accepted answers

Doreen_P

Hi @Bigred2,

Thanks for your post, and welcome to MYOB Community Forum.

If you receive the error message while saving an invoice template, kindly de-select the "GST number" option under Header information - Your business details and template can be saved. Please note "GST number" will still be on the template regardless.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

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Bigred2

Hi Doreen,

It may be like you said and there is a limit on the information able to go on the header. My template leave the website detail blank, but there is still a lot with the address etc.

I believe this is probably the answer thank you

Regards,

David (Bigred2)

Bigred2

Thanks Earl,

I tried all of those and the GST number still does not appear

Maybe I should clear all the data from the templates and start again?

Earl_HD

Hi @Bigred2,

Thanks for your response. If GST isn't appearing, it could be because you selected the "Tax exclusive" option when creating the invoice or chose "N-T" in the tax code (refer to the attached image). I also suggest clearing your browser's cache and history to resolve any browser-related issues or trying to log in from a different browser.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Bigred2

Thanks Doreen. This did allow me to save the template.

However the real issue was that the GST number does not appear on the invoices.

The template is not copying across in full

Doreen_P

Hi @Bigred2,

Thanks for your post, and welcome to MYOB Community Forum.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen