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Invoices receivable not showing

Domster

Invoices receivable not showing up when trying to apply to invoice. They still show up when you search on desktop version but then some don't show when you try to apply it from the bank feeds - very frustrating as I didn't get reply last time and got an email saying that you will close the issue when it wasn't resolved. Can you please supply email to send query as this is getting ridiculous and I cannot find where I can send an email

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Accepted answers

Shella_A

Hi @Domster,

I get that it's annoying when invoices don't show up in the receive payment window, even though they're still due in the debtor's ledger. This could be due to several reasons, like an issue with the invoice layout or how they were made. I suggest you take a look at this related Community Forum post about received payments. This might help you fix the problem.

Let me know how you'd go on this and if you require further help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

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sos1

I am having the same issue. If i go and search invoices - filter it by all customers and all time - including all statuses the resulting list is nothing to show. The problem is your end as it sometimes works and then others times shows nothing at all. This is the same computer for all attempts.

Domster

thank you Doreen, but I have checked the reconcilliation. This issue is a glitch I think. None of the invoices come up (when trying to apply from bank feed) in the cloud version. One comes up in the desktop version. One of the invoices shows on the debtors report as still outstanding. Both invoices are still open when you "search transactions" on the desktop version.

I just want to know if there is a known fix or get someone to have a look to see if I am missing something. I am an accountant, not a bookkeeper. I am very good with MYOB but I cannot fix this issue. I cannot charge my client for the time I have spent trying to fix it

Doreen_P

Hi @Domster,

Thanks for your post.

Are you referring to transactions that are not showing up when trying to match with bank feeds? If so, you may check the reconciliation window to see if the transactions have been reconciled already. If reconciled, you will need to undo the reconciliation so that those transactions can be match to bank feeds. More information can be found here.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen