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Removing old/unused transactios from the datafile

MenAtWork

I want to remove ALL of the old/unused bank feed transactions which were not used previously. They were instead manually reconciled previously. None of them are (relevant) currently and need to be cleared.

Our accountant has also requested that this be done ASAP.

Do you require a copy of the datafile?

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MenAtWork

Hello Ed

Thank you for the clear out of the entries on the bank feed.

Unfortunately, I was having difficulty matching (4) transactions on the latest feed today no matter how many times I attempted to " match" them so I thought I may be able to use the "Get Bank Statement" function to refresh the list which resulted in the previously removed entries from 24/02/2020 to 16/03/2020 repopulated onto the bank feed.

So, am I able to have you remove ALL of those entries (again) from the bank feed?

MenAtWork

Hello Ed

Thank you for the clear out of the entries on the bank feed.

So, am I able to have you remove ALL of those entries (again) from the bank feed?

MichaelCP

This has also happened to me the past few days, how do I get this sorted?

@Princess_R @Celia_B @Earl_HD

Earl_HD

Hi @MenAtWork,

Thank you for your post, and welcome to the Community Forum! We can delete Bankfeeds for specified accounts within a specific date range. Before proceeding, I would kindly request you to create a backup of your file. Please refrain from using the Bankfeeds screen and the Get Transactions button until you receive a confirmation email from our team. I will raise this request for you and provide you with a case number once I have submitted your request to the relevant team. Additionally, I have removed all the necessary details that you provided.

Regards,
Earl

MenAtWork

Thanks Gavin

Thanks Gavin for your response but ....... My search on the Forum "Help" indicated the it can be done (MYOB internally?) and gave me the directions to have this done. Suggesting send a private message with ALL of the details in my post. So .......

There are years of un processed transactions as the bank has been reconciled manually by the previous person in the seat. I dont have the time to " hide" them on by one as there are hundreds of them.

gavin12345

Hi @MenAtWork

A little too much info in your post - remember this is a public forum. For the record, bank feed records cannot be deleted, only hidden, and only one by one. Can be hidden in bulk by a 3rd party (see MYOX Services).

If you delete, in the past MYOB would check the bank feed entry exists in the file, other wise it would download it again.

Regards

Gavin