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No user accesss option

Karen10

Hi,

I'm an administrator on our MYOB account and need to set up a new staff member to access our MYOB Accountright file. There are no othe Admins.

The option to select User Access under Set up which I have used many times before is not there?

Help!

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Karen10

Hi @Shella_A ,

I have administrator access, always have. When I log into my.MYOB I am listed as an Administrator. There is no client, no one else has access to change my role and the only other administrator listed hasn't worked for the company for nearly 5 years. Please see screenshots attached. I need assistance to sort this as soon as possible.

Thanks for your help.

Shella_A

Hi @Karen10,

You would need to log on as an administrator to have access to the User Access button under set-up. Or, failing the above, you could log into my.MYOB and look under Manage Users. If you don't have manage users under my.MYOB, the client may have changed your user access role, and that would be why you don't have the User Acess button.

Feel free to post again anytime you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella