AccountRight Online - How are backups if any leveraged?

Question

Hello,

When using a company file that is online, how are backups leveraged and if needed how do we revert to a backup?

when a SE of AR we can of course backup the myox files with disaster recovery software.

Cheers

Earl_HD · Answer

Hi @gavin12345,

Thank you for bringing this to our attention! Your feedback is valuable, and we'll ensure to take note of it for future reference.

Regards,
Earl

gavin12345 · Answer

Hi @Earl_HD

Thanks for your reply. Perhaps moderators such as @Princess_R can include this important limitation to users. While a server backup can be purchased, it might be up to 6 days old, and can only go back 6 months.

Sometimes for tax purposes, users need to restore a backup from last financial year, and they might rely on MYOB to provide this. A customer would be understandably angry with MYOB if you later tell them, 'sorry we can only go back 6 months'.

Regards

Gavin

Earl_HD · Answer

Hi @gavin12345,

If your AccountRight company file is online, MYOB stores your data in advanced data centers and cloud servers. These facilities automatically back up your data weekly, keeping it secured for a period of six months. You can locate this information on the following help page: About backing up and restoring company files

Regards,
Earl