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MYOB Backup states file has never been backed up

IdaS1

Good morning

I've just backed up our myob files yesterday but still getting these messages that it's either never been backed up of the last backup was so many days ago, can you please advise how we can fix this?

Screenshot 2024-05-02 083938.png

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Doreen_P

Hey @BJ3,

Thanks for sharing where you're at with the days stated when backing up your company file. We’re aware of the issue and it’s on the team’s radar, though there isn’t a confirmed fix date yet. If you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account, they can tag your account so you’ll get a notification as soon as the fix rolls out.

Cheers,

Doreen

BJ3

Happening to us too. Ours isn't at 1671 days yet. Only about 150 days.

I wonder if this will be fixed before we get there?

paulheath

We also have this issue. Ours states 1671 days. Is there a fix for this as yet?

Isaiah_C

Hi @611518607061,

At the moment, there isn't a permanent fix for the backup date issue, but I've flagged your account as affected. Our team is aware of the issue and working on it, and we'll keep you updated as soon as there's any progress.

Regards,

Sai

611518607061

Looking for a solution to the exact same problem with the backup dates not being correct. Is there a solution for this problem yet?

Doreen_P

Hey @Accounts-n-Pays,

There's no fix yet for the issue where the backup date isn't updating, but no worries— I've added your account to the list of affected users. As soon as it's resolved, you'll receive an email update from us.

Cheers,

Doreen

Accounts-n-Pays

Also wondering if there is a solution to this problem yet?

Jackie-AOTAS

Looking for a solution to the exact same problem with the backup dates not being correct. Is there a solution for this problem yet?

Earl_HD

Hi @Karma_m,

Thanks for your post. We are aware that the number of days since the last backup is not updating and are actively working on a solution. We apologize for any inconvenience this may have caused, but rest assured that we will post an update once this issue is fixed. If you have taken a backup and can see where it has been saved, you can safely ignore that message for now.

Feel free to post again, we're happy to help!

Regards,
Earl

Karma_m

Have come to this page to ask the exact same question!

Earl_HD

Hi @IdaS1,

Thanks for your detailed post. We're aware of an issue where if you've taken a backup and encountered this error, please disregard the message for now. Your patience in this matter is greatly appreciated.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl