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How to deactivate a company file

Koslam1

I have problem with upgrading company file, can I deactivate this old file and make a new company file?

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Accepted answers

Earl_HD

Hi @Koslam1,

Thanks for your post, and welcome to the Community Forum! Are you encountering an error message while grading a company file? By deactivating your company file, we can arrange for a new one to be set up for you. Please send me a @Earl_HDwith the following information, and I'll be glad to assist you with this.

Serial Number.
Company File ID.
Full name and Email.

Looking forward to your response.
Regards,
Earl

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toip

To shortcut the incredibly long and frustrating process of trying to get through to the support team (I won't even suggest that you try the chat assistant) this information may help:

when MYOB migrated to their new system earlier in the year, they seem to have overlooked the need for Company files to be removed
this can occur if you uploaded a test file and have not used it and are, like me being forced to go on line
it has taken from the 1st of June to yesterday to finally get an answer to the problem
I have been told that I need to contact Retention and ask for my current subscription to be cancelled and to create a new one
if this is not correct, then I hope Earl or someone who knows more can straighten things out

Earl_HD

Hi @AdrianaM

Welcome to the Community Forum!

Sorry to hear that you were not able to get the support you needed. For me to take a look at this for you, could you please respond with the last four digits of your serial number and the Company File ID(s) that you need to deactivate?

Looking forward to your response.

Regards,
Earl

AdrianaM

we need to de-active some companies' files ID could you help me please, I have sent the request to customer support email, and they replay this: Unfortunately, this team does not support technical support queries, i don't know who else to contact, they had been doing this service every year for us, so not sure what is going on. regards

adriana

Natasha_M

Hi Earl,

I'm wishing to de-active a company file ID as well but I can't seem to private message you?

Earl_HD