I have a receipt that was part of a direct debit process. The bank rejected the amount . How do ...

Question

i post the rejected receipt whilst keeping the original

Some customers are part of a payment arrangement and we process DD each fortnight. The amount is received against their invoice. When a DD request is rejected I want to process it back without deleting the original transaction. How do I do that?

SharonMaguire · Answer

Hi Earl

It's a batch lot of receipts and the others are fine. I've figured it out

Earl_HD · Answer

Hi @SharonMaguire,

Thanks for your detailed post. The workaround for this is to reverse the payment by recording it as an identical previous transaction but with negative values. For more detailed instructions, please refer to this help page. Rejected electronic payments

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl