Inventory showing Negative Value On Hand

Question

Hi, I was recenlty searching my inventory for an item, when I noticed that there was a specific item showing as value -1E-16. I've read a few articles that say someone from MYOB needs to script our file? Can you please arrange? Thank you.

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Princess_R · Answer

Hi @Jack_MacApplied,

I've checked your account and noticed multiple files. To ensure we apply the fix script to the correct file, you'll need to reach out directly to our support team. To connect with our live chat agents, head over to this link and click the purple speech bubble located in the lower right-hand corner to open MOCA. From there, type in "get help from a support agent," and this will provide you with a link to connect with a live chat agent.

Cheers,

Princess

Jack_MacApplied · Answer

Hi @Doreen_P ,

Thanks for this - have you looked at our file already? I checked the MOCA link but can't find the Live Chat. Can you adivse further?

Thanks

Jack

Doreen_P · Answer

Hey @Jack_MacApplied,

It looks like the issue with inventory showing a negative value on hand is still popping up even after running a fix on your file. I'd suggest reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount to get it sorted.

Cheers,

Doreen