Emailing Invoices - Bouncing for One Customer

Question

What is the easiest way to ensure that sales invoices are received when one particular customers keep bouncing back?

Princess_R · Answer

Hi @Netty

Sorry for the delay! If you're having trouble with invoices bouncing back for a specific customer, here are a few things to try:

* Make sure the customer's email address doesn't have any typos or odd characters causing issues.
* Sometimes, their email server might be marking your invoices as spam. You could ask them to check their spam folder and mark your emails as 'not spam'.
* If it keeps happening, consider sending the invoice to a different email address.

If you're still stuck, please send me a private message with the email address that's causing problems and the error message you're getting. I'm here to help!

Cheers,

Princess