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Pdf invoices not displaying correctly

ivanabaru

Hi there

I am having an issue with pdf invoices. When downloaded 'amount' is not showing, there seems to be a formatting issue. The GST displays and then the rest is cut off. Does anyone know how to fix this please?

Thank you.

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Genreve_S

Hi everyone,

We are aware of the current issue with PDF invoices and our team is prioritizing the fix. We appreciate your patience.

In the meantime, feel free to create a new thread if you need any other assistance.

Thanks,
Genreve

cel_at_tsgaust

Same issue & following thread. Last 4 digits of serial number 2100

robnick

Same issue. Thanks MYOB for releasing a bug that means we can't invoice our customers. I'm a software developer, 30+ years. Guess what, you're supposed to TEST before you RELEASE. Repeat after me: Test THEN Release.

matildahobba

This is happening to us too. Can we please be added to your list? Thank you.

Earl_HD

Hi @Everyone,

Thanks for flagging this to us. We're aware of the issue where the entire invoice isn't displaying, and it's one of our top priorities. However, we don't have an estimated time frame for when it will be fixed. In the meantime, the workaround is to send the invoice and use the "View Invoice" link from the email, which is functioning correctly. Additionally, you can use the services and items layout, although this may include some extra columns.

@Marcon , thanks for the information. I've marked your file as impacted. Here is your case number for your reference: 01744855.

Regards,

Earl

Marcon

Please see last 4 digits of my serial number , so you can let me know as soon as this issue is fixed

#---1169

Marcon

This is not only the Tax Invoice , its the Quote as well .

denis3

I have the same issue PDF of Tax Invoice not showing the Amount colum

Marcon

I have the same issue , Tax Invoice not showing the Amount column , when is this likely to be fixed .

SDMR

@Earl_HD#0981

Earl_HD

Hi @ivanabaru, and @SDMR,

Thanks for your post. Thank you for your post. We are aware of this issue, which was reported yesterday. Our team is already working on it. I can mark your file as affected, so you'll be notified once the issue is resolved. Please reply with the last four digits of your serial number, and I'll take care of it.

We apologize for any inconvenience this has caused and appreciate your patience while we resolve it.

Looking forward to your response.

Regards,
Earl

SDMR

I am having the same issue so following your thread