Bill payment issue - Debit memo

Question

Hello, Trying to pay a bill and receiving the following error. "This payment will result in 1 debit memo...."    This message only seems to be occurring with 1 supplier, but happens if I try to pay any outstanding bill from this supplier.

Genreve_S · Answer

Hi @shos,

Thanks for the screenshot! The message is popping up because of an AUD 75.40 entry. A negative supplier invoice creates a debit, which is probably causing the warning. If this entry is correct, you can just ignore the message and keep going.

Let us know if you require any further help.

Thanks,
Genreve

shos · Answer

Hi,

Thanks for your response. I don't believe this is the problem.   I've attached a screenshot showing more info. You can see that the amount owed and the amount applied matches.

Genreve_S · Answer

Hi @shos,

I understand how that message can be confusing since it doesn't explain much. Generally, this error means that the payment will create a debit memo for the supplier, indicating that you paid more than you owed.

I recommend checking the payment amount against the bill and what has been paid so far. This should help identify the cause of the message.

Feel free to post again if you need any other assistance.

Thanks,
Genreve