nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why ...

bower1

does it keep requesting this every 3 or 4 months. Thankyou

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

Find more posts tagged with

Desktop

Accepted answers

All comments

Doreen_P

Hi @bower1,

If you can shoot me a private message with your

Serial Number,
Company File ID,
Email address, and
Full name.

This way, I’ll be able to dive in and check your account for you.

Cheers,

Doreen

bower1

Good Afternoon, I am now having trouble again to authenticate my Company File ID again. Can you please assist. Thanks Kindly Lindy

Earl_HD

Hi @bower1 ,

Thank you for confirming. I have received your private message and successfully activated your Company File. The license file has been sent to your email.

Feel free to post again if you need further assistance; we're happy to help!

Regards,
Earl

bower1

Hi Earl, I have rechecked the email address linked with my MYOB and I have not been sent a file so I can confirm in MYOB. Did you receive my Private message okay with the relevant details for the MYOB so you could then send me the file to load? Thanks LIndy

bower1

Hi Earl, I sent my details through a private message to enable the company file. I am not sure if I access the private email correctly. Can you advise if you received my message. Thanks Lindy

Earl_HD

Hi @bower1 ,

I'd be happy to assist you with this. Could you please send me a private message with the following information?

Serial Number
Company File ID
Email Address
Full Name

Looking forward to your response.

Regards,
Earl

bower1

Thanks for your replies my version is Account Right Basics- Build number 2015.3.17.3339. I have done the request by phone so it brings up the serial number and company file ID. It shows a fingerprint reference and a checksum. I need a license file to be emailed to me as previously done. Can I send a private message with the snip details with account number and company file ID please. Thankyou Lindy

Jemar_C

Hi bower1,

The company file code should consist of ten digits, Can you please try to select the confirm by phone or use the other option instead of the confirm online. You should be able to see the serial number and company file code of your file, then please retry.

Also, would you consider upgrading your Accountright to the latest version? New versions of AccountRight are designed to give you more time-saving features, help you stay on top of your obligations, keep your data safe, and fix things that didn't go as planned. It might be one of the reasons why you are having an issue confirming the file.

If it still doesn't work, you may get back to us.

Cheers,
Jem

bower1

Hi Genreve, Thanks for your email. I have tried that link and it advises my serial number or File ID is incorrect. Previously when this happens I sent my serial number and File ID to the Community Forum and they sent an email to the email connected with the MYOB registration which allows me to enter the file and updates accordingly. Thanks Lindy

Genreve_S

Hi @bower1,

I see you're still having trouble confirming your company file. You can get your confirmation code for older products using this link. Hopefully, that takes care of it!

If you need anything else, just start a new thread in the forum.

Thanks,
Genreve

bower1

Hi Doreen, I am unable to confirm on line and need to enter and update data . I have the serial number and use Account Right 2015.3. Are you please able to assist so I can confirm company file urgently please or can you direct me to someone who can assist. thank Lindy

bower1

Hi Doreen, Thanks for your reply. I am unable to confirm our company file online. Can you please send code to confirm company files please. Thanks Lindy

Doreen_P

Hi @bower1,

Confirmation is requested monthly to ensure you are using a licensed version. When confirming your company file, you check out the link here for older MYOB products. If there's anything you need assistance with, don't hesitate to shoot us a post again.

Best regards,

Doreen