Excel exports aren't working on some reports but not all

Question

When I run an Electronic Payments Register Report and then try to export it to excel so I can sort the Payees it won't do it.

I have to first export it as a pdf and then convert it to an excel using Adobe.

I can export other reports direct to excel but not this one. Any ideas why MYOB?

SuFish · Answer

Thanks for the response.

What I find odd is that I can run a Payroll Activity Summary Report and export that to excel. So why would exporting one report to excel work and the other not work? That made me think it was an AccountRight issue?

Are there any steps for uninstalling and reinstalling AccountRight? I could give that a go first.

Genreve_S · Answer

Hi @SuFish,

I see you're having trouble exporting your Electronic Payments Register report to Excel. If there's an issue with the connection between Excel and AccountRight, this link might help you find a solution. Also, try uninstalling and reinstalling both AccountRight and Excel, as that can sometimes fix the problem.

If you need more help, please share more details and screenshots.

And feel free to start a new thread if you need any other assistance.

Thanks,
Genreve