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Items - Search by name not number

AMF101

Hi, I have a new user that can only search by item number not by name. I have checked the preferences and the checkbox is ticked correctly to select items by name not number. This works for me as administrator, however does not work for user that has only sales, inventory and cards access. Any assistance would be much appreciated. Thanks

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Accepted answers

Earl_HD

Hi @AMF101,

Indeed, you are correct. If it's greyed out, this is likely a user access issue. You may need to grant the user access to accomplish this. Please see these help pages for more information.
Manage users
Set up user access

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

All comments

Earl_HD

Hi @AMF101,

You're very welcome. We're glad to hear that the issue is now resolved. Feel free to start a new post if you have further queries, and one of us will be happy to assist you.

Regards,
Earl

AMF101

Thanks for your help, permission changed and all is working as it should

Cheers

Earl_HD

AMF101

Thanks @Doreen_P , however the issue is when she is actually entering invoices, if she starts typing the name of the product, nothing shows up. It works for me as administrator, but not for her as a user. Sorry, I should have clarified this initially.

Regards,

Doreen_P

Hi @AMF101 ,

When you're using the Items Register window, you can only search by item number. However, if you hop over to the Items List, you've got more options! You can search by either item number or name there. Feel free to drop us a post again if there's anything you need assistance with.

Best regards,

Doreen