PayDirect - Invoice form CUT OFF at the bottom losing our terms and conditions when displayed vi ...

Question

a Invoice Portal. A4 size invoice format not working.

Hi All

Any ideas how to fix and format Invoice sizing for PAY DIRECT viewing in Browser view and Downloaded PDF via Invoice Portal?

Invoice format and size is fine for normal A4 PDF and Printing via Desktop MYOB.

Just setting up Pay Direct for first time to test and trial.

Thanks

Nathan

AACB · Answer

Thanks Princess! I will try.

Princess_R · Answer

Hi @AACB,

Thanks for sharing the detailed steps you've taken to fix the invoice printing issue. If everything is set up correctly, here are a few more things you can try:

* Clear Your AccountRight Cache
* Create a new customized form in A4 format from scratch
* Ensure your printer driver is up to date and supports A4 printing. Sometimes, outdated drivers can mess with print settings

If the problem continues, you can reach out to our support team through live chat via the virtual assistant MOCA or submit a support request via MyAccount.

Cheers,

Princess

AACB · Answer

After completing the following steps, I still face the same issue—unable to change the online invoice size from Letter to A4:

* The customized form in Desktop MYOB is set up in A4 format.
* In Desktop MYOB, under the Sales command center, I navigated to Print/Email Invoices, clicked Advanced Filters, and ensured the selected form for sales is linked to the customized form created in Step 1.
* The default printer settings are set to A4.

Any suggestions?

Thanks

Sherry