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Current value on Item Register is incorrect

asdfgh1

Hi,

The current value in Item register is incorrect. It should be $9500.

The value on Item Register and Item Register [Detail] report are different as well. I'm unsure the cause of this issue and how to solve.

Thank you in advance

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asdfgh1

Hi @Jemar_C

I'm still confused - as far as I know, we don't build/ record where the item quantity is zero, but there is a price or re-record an item sale, dated before an inventory journal transaction.

Here are my questions/ concerns

Why the current value is much higher than it should be?
The current value figures are different on Items Register and Item Register Report as attached. Am I correct that these two figures should be the same?
How can we this issue? We are having same issues on other items as well.

Thank you for your assistance.

Screenshot 2024-06-17 101724.png

Jemar_C

Hi asdfgh1,

I see that you are still having an issue with the current value item register and have already tried to reach out to our live chat support. This usually happens when:

Building or recording an inventory journal transaction where the item quantity is zero, but there is a price
Re-recording an item sale, dated before an inventory journal transaction

In some cases, entering a new inventory journal transaction can correct the item's current value. Please let me know if that will work.

Feel free to post if you still need further assistance.

Cheers,

Jem

asdfgh1

Hi @Earl_HD

I was chatting with someone on livechat yesterday and he recommended me to post here so someone from tech team can help me out. Is there any way to solve this issue?

Regards,

Earl_HD

Hi @asdfgh1,

This may require individual investigation. I recommend trying our virtual assistant, MOCA, which is designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up where MOCA left off.

Regards,
Earl

asdfgh1

Hi @Earl_HD

Unfortunately, the issue hasn't resolved yet. The figure hasn't changed.

Regards,

Earl_HD

Hi @asdfgh1 ,

Thanks for providing the information. I've arranged for an online script to run on your file, which should fix the issue. Please log out and then log back in to check if the problem is resolved.

Feel free to start a new post if you have further questions, and one of us will be happy to assist you.

Regards,
Earl

asdfgh1

Hi Earl,

Thank you for your response. The last four digits of serial number is 2044 and company file ID is 1.

Earl_HD

Hi @asdfgh1,

Thanks for your post detailed post with screenshots, and welcome to the Community Forum!

This sometimes happens. We have an online script that can fix the issue. Could you please confirm the last four digits of your serial number and your company file ID? Thank you!

Looking forward to your response.

Regards,
Earl

asdfgh1

here is the photos

Screenshot 2024-06-13 154754.png

Screenshot 2024-06-13 155100.png