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UNABLE TO LOG IN - BACK UP IN PROGRESS

Unable to log in on this morning on all users ID - receive an error message saying

"This Company file is currently backing up. You can sign in once the back up is complete"'

Please help!!

Screenshot 2024-06-19 094623.png

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Thanks for getting back to me Jem.

Our issue has since been resolved.

Have a great day !

Cheers

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Thanks for getting back to me Jem.

Our issue has since been resolved.

Have a great day !

Cheers

Thank you for your post, and welcome to the community forum!

I appreciate your patience and understanding, and I thank you for sending the screenshot of the error message that you are getting. To resolve this issue, I will need to check your account and file to proceed with troubleshooting. Please send me the details of your account via private message using the template below, as I will need the details of your account and it needs to be sent privately for the security purposes of the account.

Serial number:

Company file ID:
Business name:

First and last name:

Email address:

I will be happy to assist you in resolving it.

Cheers,

Jem

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