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Locked company file code - confirmation code

FW1

Hi I have an old MYOB Retail Basics program was working fine until my computer when crazy and changed date. Problem now is my program is asking for a confirmation code but since I tried many times online it seems to have locked the company file code ..

can anyone please help me …

MYOB VERSION 3.3.78

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Genreve_S

Hi @FW1

I see you're looking to unlock your file. Upon checking, it appears that the file connected to your email isn't locked. It might be best to follow the steps @gavin12345 mentioned to address the underlying issue.

If the problem persists even after checking the dates, I recommend reaching out to our virtual assistant, MOCA, at myob.com/support for quick support. If MOCA isn't able to resolve the issue, you'll be automatically connected to our live chat team for further troubleshooting.

Feel free to start a new thread if you have any other questions.

Thanks,

Genreve

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FW1

Date has been fixed - also reinstalled the program too .

Genreve_S

Hi @FW1

Feel free to start a new thread if you have any other questions.

Thanks,

Genreve

gavin12345

Hi @FW1

Suggest you fix the date first, otherwise even when you to get a code, it will reset to read-only.

Regards

Gavin