Emailing invoices

Question

Client unable to open or download the invoice received through MYOB portal

Albare · Answer

Could it also be an error on MYOB's side with servers etc...? At the moment Invoice activity like checking if invoices were emailed is down.

Earl_HD · Answer

Hi @financemow_2023 ,

Thanks for your post. Could you please confirm if the client is receiving an error message when opening the invoice? And also, I recommend doing some basic troubleshooting:

* Refresh the Page: Start by refreshing the page or reopening MYOB, then attempt to access the online portal again.
* Clear Browser Cache and Cookies: Clear your browser's cache and cookies, as stored data can sometimes cause conflicts. After clearing the cache, close and reopen your browser, then try to access the portal again.
* Try a Different Browser: If the issue persists, try accessing the portal using a different web browser. This can help determine if the problem is browser-specific.
* Check Your Internet Connection: Ensure you have a stable and active internet connection. A weak or interrupted connection can lead to errors when accessing online services.

Feel free to post again, we're happy to help!

Regards,
Earl