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Remittance email bounce back

Cathy_L

Hello,

My problem is, for 1 supplier only, our remittance emails keep bouncing back saying: Diagnostic code - Rejected. According to the suppliers IT team, the reason is most likely that their email address is black-listed by MYOB.

How can I know please, if this supplier's email address is blacklisted?

Thanks

Cathy

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Accepted answers

Earl_HD

Hi @Cathy_L ,

Thanks for providing the information via private message. The email you provided was indeed blacklisted on our end. We've made some changes on the backend that should fix the issue.

Feel free to post again, we're happy to help!

Regards,
Earl

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Cathy_L

Thank you

Earl_HD

Hi @Cathy_L ,

Earl_HD

Hi @Cathy_L ,

Welcome to the Community Forum!

I'd be glad to take a look at this for you. Could you please send me a private message with the affected email? Thank you!

Looking forward to your response.

Regards,
Earl