Invoices boucing back

Question

Good afternoon,

We have had issues with invoices sent to a particular client boucing back to us. I have double checked that the email address is correct and it is still boucing back.

"Sorry, email delivery was unsuccessful.

Diagnostic-Code: rejected"

I have contacted the client regarding this and they checked with their IT department. The issue is not on their end. They have suggested that I contact MYOB Support to see what the issue could be.

Thanks,

Adam

Doreen_P · Accepted Answer

Hi @AdamCarlson

I sent you a private message requesting for the affected email address. You can check your inbox by clicking the envelope icon on the upper right hand corner here in the Community Forum.

I'm looking forward to your response.

Best regards,

Doreen