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Westpac Business Credit Cards no longer supported - bankfeed

Max8

I have just been told by a Westpac on the phone that MYOB is no longer supported for credit card bankfeeds.

Anyone else know about this?

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Genreve_S

Hi @Gmac2016,

That does sound like you’re in a pickle. What you’re seeing is normal for some banks, replacement or extra cards keep feeding under the main/billing account, often showing the primary card’s last 4 digits.

If you just want it to stop, you could do the following steps:

Cancel the main/billing account feed that’s still sending data, so no further credit card transactions flow into MYOB.
If you need the bank feeds for a date range removed from your system, you can reach out to our support team via My Account or live chat through MOCA.
You can also import statements for the credit card if you need it for reconciliation purposes.

That should stop the bank feed from feeding through the old account.

Regards,
Genreve

Gmac2016

I am still receiving feeds for an older credit card and the main card account. We have a newer card that cant be set up for bank feeds, is there a solution?

JBWEPS

I just spoke to Westpac Business credit cards and was told Westpac does not do bank feeds for their credit cards as they are not compatible. The person I spoke to could not tell why they were not compatible. He could not tell why other banks such as CBA could do bank feeds for credit cards. I am going to make a complaint to Westpac to see what sort of reply I get

Princess_R

Hi @Freman,

Thanks for your post! Love it when advances in technology open doors to simplify the way we work. I'm not able to provide any information about when MYOB may support open banking, but I recommend keeping an eye on our newsletters or release notes to stay in the know about our latest information.

Cheers,

Princess

Freman

@Princess_Rhas MYOB heard of open banking? Which is likely the reason why banks are reluctant/refuse to add new bespoked feeds for organisations such as MYOB. They are required to support Open Banking so the question is when will MYOB BankFeeds be supporting Open Banking (which would open the door for many many previously unavailable feeds)?

Max8

Thank you for your reply.

MYOB still have Westpac Credit Card as a supported bank feed, so this is not helpful.

Genreve_S

Hi @Max8

I understand how the absence of support for Westpac Business credit cards could impact how banking processes are recorded in the app. I suggest checking the list of supported bank feeds in MYOB to see which ones are still available for use. This should give you clearer information.

Feel free to reach out if you need further assistance.

Thanks,

Genreve