Need support assistance

Question

Currently MYOB is read only .

Need to confirm older MYOB AccountRight Plus.

Presume my activation license has expired.

Need Support to help with new one.

Princess_R · Answer

Hi @Lyawing-MES,

Sorry for replying so late, and thank you for sharing the screenshot of the email you've received. If you still need assistance with confirming your file, please don't hesitate to reach out to us. Alternatively, you can visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.

Feel free to get in touch if you need more help.

Cheers,

Princess

Lyawing-MES · Answer

Hi Genreve,

My chat with a Moderator was disrupted due to connectivity issues.

Moderator was going to send me the license to our old email address .

Please see attached email copy showing request and previous license copy, correspondence with MYOB Moderators on new email address.

admin@multielectrical.net

Please send license to new address. Thankyou

email MYOB.pdf

email add correction.PNG

Genreve_S · Answer

Hi @Lyawing-MES,

I see you need help confirming your file. Check out the article 'Confirm Activated Company Files' for all the details on how to do this. If you follow the steps in the article and your file is still read-only, you can try reaching out to our virtual assistant, MOCA, on our website. Alternatively, you can request support through myaccount.myob.com. If MOCA can't assist you, you'll be redirected to our live chat team automatically.

Let us know if you need any other help.

Thanks,
Genreve