Hi guys.
Reconciling the bank feed and see that a withdrawal/payment has downloaded into the bank feed as a deposit.
I have checked internet banking, and it is definitely a payment out, and it has not rejected and been sent back in as a deposit.
Screenshots attached.
Would appreciated your assistance.
Cheers.
Sharon
Thanks Doreen, shall do.
It appears only to be this one entry.
Hi @SharonHarris
If there are bank feeds transactions are showing on the incorrect side, deposits are showing as withdrawals and withdrawals are showing as deposits, this needs further checking and a fix on your file is needed. With that, I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Best regards,
Doreen
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