Refund question

Question

Hi. Have a customer that paid a sale via MYOB link payments (Visa card) with her personal credit card.

The payment was credited to the invoice. After which they realised it was their personal credit card and wanted a refund which we did on our EFTPOS machine in store.

How do we process the refund so the sale is still outstanding and everything will be right in the bank rec?

FoxHay · Accepted Answer

You dont need to do anything with the Invoice.

Post the Refund to General Ledger "Suspense account"

Post the new payment to same "Suspense account"

This will balance out in your Bank Reco