Online payment has been allocated but I don't have the money in my account

BRF1

Hi, 

i have an online transaction that has been allocated by MYOB and is showing as "Money Settled" in the online payments, however i do not have the money in my account and my undeposited funds only has one side of the transaction.  How do i get the money deposited by MYOB?

SupportNoteGuy

Hi @BRF1 - thanks for your question and sorry to hear about your missing online payment!

 

I'd suggest contacting our payment support team who should be able to follow this up for you:

 

Submit a case by visiting myaccount.myob.com

 

I hope this helps!

 

Adrian