When I go to search for a customer in the drop down box on the sales/invoices screen some customers are missing. I tried typing the cutomers name in the box and it still doesn't appear.
Hoping someone can help?
get help from a support agent
MOCA was useless. How do i find live chat?
Hi there @Braden
If you're still having issues with customers not showing up from the drop down even after you have entered their name manually, I highly suggest getting in touch with our live chat as the issue may require further investigation. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Best regards,
Doreen
Hi Doreen,
Thank you for your suggestion. The customers are active. Unfortunately, when I start typing the name and options show up, the name I want does not show. This happens about 1 in every 5 customers online. It does not happen in the PC version.
I still have issues...
Hi @Braden
Depending on the number of contacts you have in your MYOB Business the selection list may not load the full list. However, you should be able to type in the required name or the first few characters of the name for it to appear. For example, say the name was "Smith, John", you should be able to type in "Smi" for it to appear. In addition to that, you can check if the customer card is still active. To check it using the web browser, go to Contacts > Change the Card type to Customer and click the customer name to check if it's still active. If the customer name is not showing up, tick the "Show inactive". Feel free to post again if you encounter any issues.
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