Account Code for Supplier doesn't appear in MYOB AccountRight in web browser version

Question

I've noticed that even if I have added a specific expense account code to a supplier card, it does not appear when I input bills in the web browser version of AccountRight.  I have to manually enter each time? Am I doing something wrong or does this function only work in the desktop version? If so it adds time/extra step, thought online supposed to be better?

Ron_T · Answer

Hi @GLENDALESELECT , I've found that if I add a default expense account to the Buying Details tab of the supplier card in AccountRight desktop, and I click OK to save it, it will automatically populate the Category field when you enter a bill for them in the browser. But, you do need to start entering a Description for this to happen (in the Services layout), or choose an Item ID (in the Services and items layout) - the expense account won't appear until you've started entering these.

If you're doing the above and the account/category still isn't appearing, just confirm that the expense account is appearing in the supplier's record in the browser:

this help topic has info on creating and editing suppliers in the browser: https://www.myob.com/au/support/myob-business/contacts/adding-editing-and-deleting-contacts/adding-suppliers

If it's there, you could try re-adding the Expense category and clicking Save. Then try to enter a bill for them again in the browser and see if the category autopopulates.

If none of this helps, click the chat bubble in the help topic, and MOCA, our virtual assistant, will help you out.

Regards,

Ron

Princess_R · Answer

Hi @GLENDALESELECT,

Looks like you're having a bit of a hiccup with getting your default expense account code from the desktop version to show up in the browser version of AccountRight. No worries, I've got your back! Once you've chosen your default expense account code in the desktop version, don't forget to hit save. Then, when you switch to the browser version, give it a quick refresh before you start entering your bill. I've tried this out myself, and it worked like a charm! If you're still having issues, it might be a good idea to clear your browser cache.

Feel free to get in touch if you need more help.

Cheers,

Princess