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MYOB Stuck in Backup Process

mui

Hi,

The Backup on desktop seems to stuck forever. Build is latest version 2024.6.1.9

I have also tried log out and log back in, and restarted computer but issue persist, please help?

Thanks,

Skye

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Accepted answers

Isaiah_C

Hi @mui,

Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

Regards,

Sai

All comments

Princess_R

Hi @RodneyPollen,

Totally get why you’d wonder about your backup crashing, especially since your file size got smaller after closing the financial year. Yes, we have a script that reset your file back to active and I've run the script for your file, so you can log out and log back in to check if things are working now. If it still doesn’t fix the issue, our support team can take a closer look. You can reach them easily through live chat with our virtual assistant, MOCA, or create a support ticket in MyAccount.

Cheers,

Princess

RodneyPollen

Hello Isaiah,

I was in touch with MYOB support, and they said that our company file was too big and that is why it was hanging but that doesn't make sense because our backup file size had reduced after closing the FY and we were able to backup for a while until it started crashing.

WHAT script did you run on the file to fix the hanging backup issue?

Princess_R

Hi @kristeemh,

No worries, I’ve sorted out the backup issue on your company file by running a script, so you should be all set now! If this pops up again, you can also reach out to our live chat team through MOCA, our virtual assistant.

Cheers,

Princess

jenni

Hi @kristeemh The only way to fix it is to contact MYOB and get the file repaired.

Hope this helps.

kristeemh

I am having the same issue - I have tried ending task with task manager but when I log back in it brings up same error " This company file is currently backing up, You can sign in once the back up is complete"

Can someone please assit

ArifM

Hi All,

I am having the same issue with the backup and it has locked me out all weekend which has adversely affected my business. Can someone out there help me urgently to reset MYOB.

Thanks

Arif

CFY

All fixed - thank you

Princess_R

Hi @CFY,

I've reset your file back to active for you. Give it a quick log out and log back in, and everything should be back to normal. If this ever happens again, you can also directly connect with our awesome live chat agents through our virtual assistant, MOCA to get it sorted.

Cheers,

Princess

CFY

my backup is stuck and i cant open myob URGENT

Isaiah_C

Hi @Jenni,

We've run a script over your file, and everything should be working as expected now. If you encounter this issue again, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

Regards,

Sai

jenni

Hi,

I also am having same issue.

I attempted to do a backup yesterday and it seems to be stuck and now I am unable to open my file as it says backup in process.

Please can someone help me! Thanks, Jenni

Isaiah_C

Hi @Kristy7,

I've reset your file back to active. Please let me know how it goes.

Regards,

Sai

Kristy7

Good morning,

I am also having the same issue with MYOB stuck in backup loop.

Any assistance would be greatly appreciated!

Princess_R

Hi @rmcg711,

Thanks for reaching out. Getting stuck in a backup process can be frustrating, especially when it disrupts your workflow. But don't worry, I've reset the file back to active for you. Just log out and log back in, and everything should be back to normal.

Feel free to get in touch if you need more help.

Cheers,

Princess

rmcg711

Hi,

I also am having similar issues.

I attempted to do a backup yesterday and it got stuck half way through. Now I am unable to open my file as it says backup in process.

Please can someone help me!

TMyers

Hi, I am having the same issue with the backup process, it takes so long!

mui

Thanks @Jemar_C & @Isaiah_C , the backup is working again, just taking a lot longer than it used to be, any tips to make it run faster please?

Isaiah_C

Hi @mui,

Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

Regards,

Sai

Jemar_C

Hi mui,

Thank you for your post and I understand that the file is stuck in Back up in progress. This can be fix by running a script, can you please provide us the just the last four digits of your serial number to proceed.

Cheers,

Jem