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File stuck in back-up

PF_1

Hi, our file is stuck in back-up. We need urgent access please!

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NMVTransport

Hi, my MYOB file is in backup in progress status. Can you please assist.

Melly

Princess_R

Hi @Mabey,

I see you're having trouble with the backup in progress status. No worries, I've got you covered. I've switched your company file back to active. So, all you need to do is give AccountRight a quick restart and try getting into the file again as you usually would.

Feel free to get in touch if you need more help.

Cheers,

Princess

Mabey

Same issue here. 1st of the month also.

Can you please address urgently!

PF_1

Hi Princess

Same issue today. The last person here does the back up and then walks out as it takes 15 minutes. We can't be stuck every morning like this please.

PF_1

Hi Princess

We have the same problem again today. This is not good Please help!

Princess_R

Hi @PF_1,

No worries at all! I'm glad I could help you out! Don't hesitate to get in touch if you need assistance.

Cheers,

Princess

PF_1

Thank you

Princess_R

Hi @PF_1,

I see that you're dealing with a "backup in progress stuck status." Don't stress, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

Feel free to get in touch if you need more help.

Cheers,

Princess