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MYOB Stuck In Backup Process

Shaeme04

We have attempted to run back up several times today, and it just stops. We have let it run each time for up to 10 minutes (which shouldn't happen). Can you please look into this and fix?

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Shaeme04

Hi @Isaiah_C

It seems we have the same problem again, and unable to do back up. Could you please advise?

Regards .. Sharon

Earl_HD

Hi @Bdowlings ,

I'd be glad to take a look at this for you. Could you please reply with the last four digits of your serial number and Company File ID? Thank you!

Regards,
Earl

Bdowlings

I'm having the - This company file is currently backing up. You can sign on once the backup is complete. We cannot access our company file. Can this please be checked?

Isaiah_C

Hi @Shaeme04,

Thank you for the post. I'm sorry to hear that you're experiencing this kind of issue. I've made some adjustments to your file on our end. Could you please check if everything is now working correctly on your side?

Regards,

Sai