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Import error -28 item is not sold

nicole1213

Hi,

I have tried to import sale reports. some of them were imported successfully. But some shown the error of item is not sold. I realized the failed importing was missing item numbers. It shifted to numbers instead.

Please help!!!!

importlog.txt

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Accepted answers

Mike_James

Hi Nicole, I found a comment elsewhere about item numbers (codes) being case sensitive. In your original log, the following item numbers failed:

Boiler Organic

Cockerel_Spare Rib
SYD_Hot Pot_HDL_Mushroom
SYD_Chicken herb_soup
SYD_Herb_Soup
Cockerel - Fresh
Cockerel_Giblet_BAG
Cockerel_Hearts_BAG
Cockerel_Liver BAG

Can you check each one in turn with the code in MYOB and make sure that the case of each word (ie the use of upper and lower case) matches exactly? And that there is no space character at either end of the MYOB code?

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nicole1213

Hi Mike,

thanks for you reply. The problem was I have successfully imported some reports which contains exact items. But some of those reports didn't go through.

Mike_James

Hi @nicole1213 , you mentioned that you are seeing numbers in place of item numbers. The import log output was changed a year or two back to show the internal ID number instead of the item number, and the same for other records like account numbers. The advantage of this is that a missing or invalid item number will show a blank space, which makes it easy to find the problem item.

nicole1213

Hi Sai,

thanks for your message. but i dont see any button to reply in private.

Isaiah_C

Hi @nicole1213,

Thank you for the post, and I'm sorry to hear that you've had this issue. I've sent you a private message to further assist you with your concern.

Regards,

Sai