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Confirmation Online and Phone not working?

WayupNorth

I have Account right V18 and have had no problems in the past confirming my company file online. I have tried the phone line method and still no result. I have tried all the other help recommendations with no result.

Help resolving this issue would be greatly appreciated.

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Isaiah_C

Hi @WayupNorth,

You are always welcome! If you need any assistance in the future, please feel free to post again.

Regards,

Sai

WayupNorth

All Good now MYOB, thanks for your fast reply and fix of the issue.

WayupNorth

Isaiah_C

Hi @Donnahhh,

To further assist you with your issue, please send me a private message with your serial number and business name so I can look into this for you.

Regards,

Sai

WayupNorth

Thanks for your reply. I have tried confirmation by phone. Entered my serial number and code, tick i am not a robot and it came back with. This has been doing this for three days, i only have 10 days left.

I have also added myob.com as a trusted site as per instructions.

This page isn’t working right now

confirmation.myob.com can't currently handle this request.

HTTP ERROR 500

Donnahhh

I was linked to a supplier, all their invoices would go into my intray. Now they have become unlinked. When I try to link them I get the following message even though I am signed in online: -

Link to MYOB

We're unable to find your business

Make sure you've correctly entered your business details
in your MYOB software, and try applying again.

If you continue having this issue, please contact us.

Isaiah_C

Hi @WayupNorth,

I'm sorry to hear that you're having an issue confirming your company file. Activating and confirming older MYOB products has detailed instructions on how to assist you with this.

If you still need further assistance, you can reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai