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STUCK IN BACKUP PROCESS

Robyn11

Hi There. we are currently stuck in the Backup process and would appreciate some help since there is no one to call and we dont have an email address to send issues to.

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Robyn11

Hi Earl. thank you very much, we now have access to MYOB.

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Robyn11

Hi Earl. thank you very much, we now have access to MYOB.

Earl_HD

Hi @Robyn11 ,

Thanks for providing the information. I've made some changes on the backend for the Serial Number ending in 7790 that should fix the issue. Please let me know if the issue persists.

Looking forward to your response.

Regards,
Earl

Robyn11

ok found it, i have 7790

Robyn11

i have 9239 next to our company name.

Robyn11

i have 9239 which is next to our company name when i am in myaccount.myob.com

Robyn11

Hi Earl. If we could logon i could give you our serial number.

Earl_HD

Hi @Robyn11 ,

We have an online script that can resolve this issue. Please reply with the last four digits of your Serial Number and your Company File ID so we can arrange the fix for you.

Looking forward to your response.

Regards,
Earl