Change of owner

Question

Hi

Our file has two owners, one is our previous accountant that wishes to be removed from being an owner.

Are you able to provide me with instructions on how this can be done?

I have sent a support request and have not received a response and have not been able to get through on the phone.

Thanks in advance

Jemar_C · Answer

Hi MeliC,

I can see that it's the file online owner that you would like to change. A change of details form might be needed to process your request, Since you have already created a support request, I highly suggest to check the update from time to time as request are being attended depends on when they were received.

Cheers,

Jem

MeliC · Answer

Thanks Jem. I am trying to change the owner. The information requires me to contact MYOB. I have lodged a support request and tried to call and been placed on hold a number of times, before the phone drops out.

Can I get someone from MYOB to contact me?

Jemar_C · Answer

Hi MeliC,

I understand that you would like to remove an online owner of the file. You may follow the steps in this link for the detailed instructions.

Feel free to write a post if you need further assistance.

Cheers,

Jem